Our expert mortgage and insurance advisers will always work towards giving the most suitable mortgage and related insurance products for your circumstances. They will always work to Our Service Promise where:
- We will act in your best interest
- We will respond to you in a timely manner
- We will be happy to meet with you at a time and place of your convenience
- We will help with the completion of application paperwork
- We will allocate you a case manager to assist your adviser throughout the application
- We will liaise with your estate agents, solicitors and surveyors to progress your application
- We will check through your mortgage offer letter to ensure it is correct and meets your requirements
- We will ensure you understand your insurance acceptance terms
- We will always talk in plain English
- We will listen to your needs and requirements
- We will never disclose your details without your permission
- We will help to resolve any unexpected delays as efficiently as possible
- We will ensure your understanding of how we are remunerated
- We will provide you with and fully discuss our terms of business client agreement
- We will ensure your insurance acceptance terms are correct
- We will always discuss the importance of mortgage and family related protection insurance
"It wouldn’t have been possible for us to buy our first home without Lee from Nicholson Brown. Lee was the only mortgage advisor we spoke to that took the time to visit us and go through everything, informing us on the different mortgage types, what the processes are and helping us with mortgage insurance.
Ours wasn’t a typical case but Lee was there every step of the way with his invaluable knowledge making sure we were informed of the process and ensured that buying our first home ran as smoothly and quickly as possible. We couldn’t recommend Lee enough."
"Nicholson Brown advised on our mortgage, during our move from London to Oxford. We were very impressed with the care and attention they took in both finding us the finances we needed on what proved to be a difficult transaction and the rate they achieved for us, all in a calm and professional manner.
We would recommend in a heartbeat!"
"Throughout my mortgage and re-mortgage process I found Nicholson Brown to be efficient, accommodating, professional and extremely cost effective.
Their level of service is outstanding and they’ve managed to save me some money along the way too."
"Lee Brown from Nicholson Brown was exceptionally helpful when my Husband and I were seeking a mortgage for our first property. There were many challenges along the way, which Lee guided us through and always found a solution for us.
I have recommended Nicholson Brown to a number of friends who have also found their service to be of a very high quality."