Our expert mortgage and insurance advisers will always work towards giving the most suitable mortgage and related insurance products for your circumstances. They will always work to Our Service Promise where:
- We will act in your best interest
- We will respond to you in a timely manner
- We will be happy to meet with you at a time and place of your convenience
- We will help with the completion of application paperwork
- We will allocate you a case manager to assist your adviser throughout the application
- We will liaise with your estate agents, solicitors and surveyors to progress your application
- We will check through your mortgage offer letter to ensure it is correct and meets your requirements
- We will ensure you understand your insurance acceptance terms
- We will always talk in plain English
- We will listen to your needs and requirements
- We will never disclose your details without your permission
- We will help to resolve any unexpected delays as efficiently as possible
- We will ensure your understanding of how we are remunerated
- We will provide you with and fully discuss our terms of business client agreement
- We will ensure your insurance acceptance terms are correct
- We will always discuss the importance of mortgage and family related protection insurance
"When buying my first home I went to Nicholson Brown for advice and assistance in securing a mortgage. Lee Brown took time to understand my situation and to fully explain the mortgage process and my options. I found this extremely informative and when the time came to re-mortgage, Lee was top of my list to arrange this for me.
Lee’s ability to apply my personal circumstance to the different lenders means I have a mortgage that works for me and on a great deal too!"
"We have used Lee from Nicholson Brown on several occasions and he is very professional and offers a high level of customer service. He is very experienced and very knowledgeable in his field which puts you at ease. He always knows the latest products and deals on the market that suits us as a family.
I would highly recommend using Nicholson Brown."
"Throughout my mortgage and re-mortgage process I found Nicholson Brown to be efficient, accommodating, professional and extremely cost effective.
Their level of service is outstanding and they’ve managed to save me some money along the way too."
"Having taken out several mortgages with different providers in the past, I then had Nicholson Brown recommended to me. My initial communication with NB was very positive and further discussions left me knowing they would endeavour to chase the best deals in the market. Their service offering was very transparent and thorough.
I would certainly be a returning customer to them in the future."